Refund & Replacement Policy

Refund & Replacement Policy – Gir Gowal

Once an order is confirmed, Gir Gowal does not accept returns or refunds. However, in specific cases mentioned below, we are happy to work with our customers to provide a fair and amicable resolution.

1. Damaged Product

If you receive a damaged product, please notify Gir Gowal within 3 days of delivery via:

Please share the following details:

  • Order number
  • Invoice image
  • One image of the outer box
  • Two clear images of the damaged product
  • Opening box video

For orders with multiple items, only the affected product will be eligible for replacement.

After verification, the damaged product will be replaced promptly.

2. Missing Product

If any product is missing from your order, please notify us within 3 days of delivery via email or WhatsApp with:

  • Order number
  • Invoice image
  • One image of the outer box
  • Opening box video

Refunds are not applicable in this case. The missing product will be re-sent after verification.

3. Spoiled Product

If you believe a product is spoiled, please notify us within 10 days of delivery via email with:

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  • Order number
  • Packaging date
  • Clear images or video of the product

Please note:

We do not accept returns or refunds due to variations in taste, texture, color, or aroma, as our products are completely natural and handmade. Batch variations are normal and do not indicate quality issues.

If spoilage is confirmed after investigation, the product will be replaced.

Response Time

All emails and messages will be responded to within 24–48 business hours, and full assistance will be provided thereafter.